Shipping policy
Overview
At Pure Habitats, we aim to process and deliver your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location.
- Standard Shipping: 3–7 business days
- Remote or regional areas may require additional delivery time.
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Delivery
Please ensure that your shipping address is accurate before completing your order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
International Shipping
International shipping may be available for selected destinations.
Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their local authorities.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and the affected item so we can assist you promptly.