Refund policy
At Pure Habitats, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Include proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
- Clearance or final sale items.
- Gift cards.
- Customized or made-to-order products.
- Products that have been used, installed, or damaged after delivery.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you would like to exchange an item for a different size, colour, or replacement, please contact our customer support team. Exchanges are subject to product availability.
Return Shipping
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the return is the result of a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs.
How to Start a Return
To request a return or exchange, please contact our customer support team with:
- Your order number.
- A brief description of the reason for the return.
- Photos of the item if it is damaged or incorrect.
Our team will provide you with return instructions and assist you throughout the process.
Contact Us
If you have any questions about this Refund & Return Policy, please contact us through our website's Contact page or customer support email.